Refund policy
Return and Refund Policy
1. Introduction
At Seiraa, customer satisfaction is our priority. We strive to provide high-quality and carefully packed jewellery products. Since our products belong to the fashion accessories category, we follow a strict Exchange-Only Policy to maintain hygiene, product quality, and operational efficiency.
Customers are requested to read this policy carefully before placing an order.
2. Return Policy
Seiraa does not accept product returns.
Once a product is delivered successfully, it cannot be returned for:
- Change of mind
- Personal preference
- Incorrect selection by the customer
- Minor color or design variation due to photography or lighting
Customers are advised to review product descriptions, sizes, and images carefully before purchasing.
3. Exchange Policy
Seiraa offers product exchange under specific conditions.
Eligible Exchange Conditions
Customers may request an exchange if:
- The product received is damaged
- The wrong product was delivered
- The product has a manufacturing defect
Exchange Request Timeline
- Exchange requests must be raised within 48 hours of product delivery.
- Requests made after the allowed period may not be accepted.
Exchange Process
To request an exchange, customers must:
- Contact Seiraa customer support through Instagram, email, or official communication channels.
- Share:
- Order ID
- Product photos/videos
- Description of the issue
- Wait for verification and approval from the support team.
Once approved:
- The original product may need to be shipped back.
- Exchange processing will begin after product verification.
4. Conditions for Exchange Approval
The exchanged product must:
- Be unused and unworn
- Be in original packaging
- Include all tags and accessories
- Not showing signs of damage caused by misuse
Seiraa reserves the right to reject exchange requests if products fail quality inspection.
5. Refund Policy
Seiraa follows a limited refund policy.
Refunds will only be provided in the following situations:
- If the exchanged product requested by the customer is unavailable or out of stock.
- If the originally ordered product is no longer available for replacement.
In such cases, the customer may choose:
- Another available product of similar value OR
- A refund.
6. Refund Process
If a refund is approved:
- The refund amount will be processed to the customer’s original payment method or preferred account.
- Refund processing may take 5–7 business days, depending on banking procedures.
Shipping charges, if applicable, may not be refundable unless the issue occurred from Seiraa’s side.
7. Non-Exchangeable Products
The following items may not qualify for exchange:
- Used or damaged products caused by customer mishandling
- Products without original packaging
- Products requested for exchange after the allowed timeline
- Customized or special-order items
- Sale or clearance products (if mentioned)
8. Damaged or Incorrect Orders
If customers receive:
- A damaged product
- A missing item
- An incorrect product
They must contact Seiraa immediately with proper proof, such as photos or videos.
The support team will review the request and provide an appropriate resolution.
9. Cancellation Policy
Orders may only be canceled before shipment.
Once an order is shipped, cancellation requests may not be accepted.
10. Contact Information
For exchange or refund-related queries, customers may contact Seiraa through:
- Instagram: @hello.seiraa.at
- Official Email: hello.seiraa.at@gmail.com
- Customer Support Timing: 9:00 A.M to 10:00 P.M
11. Policy Updates
Seiraa reserves the right to update or modify this policy at any time without prior notice.
Customers are encouraged to review the policy periodically before placing orders.
12. Conclusion
This Return, Exchange & Refund Policy is designed to maintain fairness, transparency, product quality, and customer satisfaction while ensuring smooth business operations.
By placing an order with Seiraa, customers agree to all terms and conditions mentioned in this policy.