Terms of service

Terms of Service

 

1. Introduction

Welcome to Seiraa.

These Terms of Service (“Terms”) govern your access to and use of Seiraa’s website, social media platforms, products, and services. By accessing, browsing, or purchasing from Seiraa, you agree to comply with these Terms and Conditions.

If you do not agree with any part of these Terms, please discontinue the use of our services.

2. About Seiraa

Seiraa is a student-led imitation jewellery brand that offers trendy, affordable, and fashion-focused accessories through digital platforms including Instagram and Shopify-based online stores.

3. Eligibility

By using our services, you confirm that:

  • You are legally capable of entering into agreements.
  • You are providing accurate and complete information.
  • You will use our services only for lawful purposes.

Minors using the platform should do so under parental or guardian supervision.

4. Products and Services

Seiraa strives to display products as accurately as possible. However:

  • Product colors may vary slightly due to lighting or screen settings.
  • Handmade or imitation jewellery products may have minor variations.
  • Product availability may change without notice.

We reserve the right to discontinue or modify products at any time.

5. Pricing and Payments

Pricing

  • All prices displayed are in Indian Rupees (₹).
  • Prices may change without prior notice.
  • Promotional offers and discounts may be time-limited.

Payments

Customers agree to provide valid payment information while placing orders.

Seiraa reserves the right to:

  • Cancel suspicious transactions
  • Refuse fraudulent orders
  • Verify payment details if required

6. Order Acceptance and Cancellation

Order Acceptance

Orders are confirmed only after successful payment and order verification.

Seiraa reserves the right to refuse or cancel orders due to:

  • Product unavailability
  • Pricing errors
  • Suspicious transactions
  • Incorrect customer information

Cancellation Policy

  • Orders may be canceled before shipment.
  • Once shipped, orders may not be canceled.

7. Shipping and Delivery

Seiraa aims to process and deliver orders within reasonable timelines.

However, delays may occur due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Unforeseen operational circumstances

Customers are responsible for providing accurate delivery information.

Seiraa is not responsible for delays caused by incorrect addresses provided by customers.

8. Return, Exchange, and Refund Policy

Seiraa follows an Exchange-Only Policy.

Returns

Products are not eligible for return once delivered.

Exchanges

Exchanges are accepted only for:

  • Damaged products
  • Incorrect products
  • Manufacturing defects

Refunds

Refunds are only applicable if:

  • The exchanged product is unavailable OR
  • The ordered product is permanently out of stock.

Detailed information is available in Seiraa’s Return & Refund Policy.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Maintain respectful communication
  • Avoid misuse of the platform
  • Not engage in fraudulent activities
  • Review product details before purchasing

Any misuse of services may result in account restrictions or order cancellation.

10. Intellectual Property Rights

All content associated with Seiraa including:

  • Brand name
  • Logo
  • Product images
  • Graphics
  • Website content
  • Marketing materials
  • Social media content

is the intellectual property of Seiraa and may not be copied, reproduced, or used without written permission.

Unauthorized use may result in legal action.

11. User-Generated Content

If customers submit reviews, feedback, photos, or social media tags related to Seiraa:

  • Customers grant Seiraa permission to repost or use such content for promotional purposes.
  • Content must not be offensive, misleading, or inappropriate.

Seiraa reserves the right to remove inappropriate content.

12. Privacy and Data Protection

Customer information collected by Seiraa is used for:

  • Order processing
  • Customer support
  • Marketing communication
  • Service improvement

Seiraa does not intentionally misuse or sell customer data.

Customers are encouraged to review the Privacy Policy for detailed information.

13. Limitation of Liability

Seiraa shall not be held responsible for:

  • Indirect or incidental damages
  • Delayed deliveries caused by third parties
  • Allergic reactions due to material sensitivity
  • Customer misuse of products
  • Technical interruptions or website downtime

Customers use products and services at their own discretion.

14. Prohibited Activities

Users must not:

  • Use the platform for unlawful purposes
  • Attempt to hack or disrupt services
  • Copy or misuse brand content
  • Spread false information about Seiraa
  • Engage in abusive behavior toward staff or customers

Violation of these rules may result in restricted access or legal action.

15. Social Media and Communication

Customers interacting with Seiraa on social media platforms must maintain respectful communication.

Seiraa reserves the right to:

  • Delete offensive comments
  • Block abusive users
  • Report harmful behavior if necessary

16. Modifications to Terms

Seiraa reserves the right to update or modify these Terms of Service at any time without prior notice.

Continued use of services after modifications indicates acceptance of updated terms.

17. Governing Law

These Terms shall be governed according to the applicable laws and regulations of India.

Any disputes arising shall be subject to the jurisdiction of the appropriate courts.

18. Contact Information

For questions regarding these Terms of Service, customers may contact:

Instagram: @hello.seiraa.at Email: ____________________ Customer Support Timing: ____________________

19. Conclusion

By accessing or purchasing from Seiraa, customers acknowledge that they have read, understood, and agreed to these Terms of Service.

Seiraa remains committed to maintaining transparency, professionalism, customer satisfaction, and ethical business practices.